Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via Correios (PAC or SEDEX to Brazil) or Correios EMS for international orders, with tracking and drop-off without signature. If you prefer delivery by Correios Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Delivery Rules & Restrictions
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in Brazil.
We cannot deliver to PO boxes.
All deliveries must be signed upon receipt.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).
You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.